Working in customer service can be one of the most rewarding careers, but getting a job can be very difficult. There is a lot of competition, and although there are a lot of jobs too, you’ll be up against many other people who have experience and qualifications too. Here are some top tips for getting a job in customer service.
- Be confident
You’ll be interacting with customers and other people on a regular basis, so confidence is the key when applying to jobs. When you write your resume, write about things that you’ve done and let your confidence shine through the words. When you meet the employer for an interview, give them a firm handshake and maintain good eye contact throughout.
- Get some qualifications
As well as experience, qualifications will help you along when you’re looking for a job. If you have some things to put on your resume in order to entice employers into inviting you for an interview, you’ve already got much more chance of getting the job. You can get certificates such as the BSB50315 Diploma of Customer Engagement , which would look great on your resume.
- Get some experience
If you’re struggling to get a job due to lack of experience in customer service, you can try to get some experience by volunteering. Charity shops, for example, or always looking for volunteers, or you can look around for homeless shelters, which may have vacancies for volunteers too.
- Try to get a job with your current company
It’s a lot easier to get another job with the company you’re currently working with, rather than trying to switch to a different company. Maybe you’re working in admin and you want to apply for a role, which is more customer facing. Speak to your line manager and ask about the possibilities of either being promoted or moving to a different role.
- Dress appropriately
If you’re offered an interview, dress smartly and appropriately so that the employers know that you understand how important a smart appearance is. With many customer-facing roles, it’s important that you are representing the company in a positive light.
- Act friendly and polite
Write a cover letter with a friendly and polite tone, and you’ll be able to give the employers an insight into what your personality is like. If you go for an interview, smile a lot and act like you would be good at interacting with other people.
- Be attentive and listen
You may have to deal with customer problems at some point in the role, so it’s important that you are attentive and listen if you get an interview or a meeting with the employers. If you keep having to ask them to repeat themselves, this will act as an indication that you don’t listen and may not be able to manage customer problems and complaints easily and without assistance. Many employers are looking for somebody who is a problem-solver; so try to give examples to prove this.